#21 By: coco, March 26th, 2014 22:43
@jbernabeu, we are so sorry for that, please send the zipped .trmulsrc again to email@example.com for the troubleshooting, thanks!
#22 By: José Bernabeu, March 27th, 2014 04:30
I have already send the file ...
Thanks for the support, you have a pretty good service I hope that you will be able to help me in this bug
#23 By: Dave, March 27th, 2014 20:58
I am having this issue, too.
I have sent in my files for troubleshooting.
#24 By: jeff, March 29th, 2014 02:36
try new beta version.
#25 By: José Bernabeu, March 29th, 2014 05:55
This beta works much better but I still have audio not in sync and it is increasing as long as the video is.
It could be because I am using an iPad3 ???
#26 By: jeff, March 30th, 2014 06:22
#27 By: José Bernabeu, March 30th, 2014 18:07
This beta works great !!!!
Thanks a lot !!!!
#28 By: Sikora, August 6th, 2014 14:07
This audio sync problem exists on my PC version and it is very annoying, is there any fix for the Windows version?
#29 By: jeff, August 6th, 2014 23:42
please send us the .trmulsrc folder by dropbox for the troubleshooting , thanks.
#30 By: Sikora, August 7th, 2014 02:25
The files requested are added to this zip file - https://www.dropbox.com/s/1jpk7q0xfy4pflf/audiosync.zip
It seems to make the audio a second faster than the video. When the rifle fires in the game, the audio happens first then we see it visually happen. This is not the game because it works perfectly when playing the game itself, this happens to all apps as well even more basic Angry Birds type. I am using a 16core processor and 32GB of RAM on my workstation so power is not the issue, also I have an iPad Air.
#31 By: coco, August 7th, 2014 04:37
Hi, we have tested the video using VLC player and QuickTime Player and there is no audio sync problem. We guess the sync problem is caused by directshow filter which you need to install to play MP4 files using Windows XP media player. So please try VLC player, QuickTime Player or iTunes.
#32 By: Sikora, August 7th, 2014 13:38
It's the same thing in Quicktime too. I am trying to edit them, Sony Vegas also has it out of sync. I don't have this issue with any other videos on my computer and never need to open quicktime or iTunes to watch a video.
#33 By: jeff, August 7th, 2014 23:17
#34 By: Sikora, August 8th, 2014 01:20
Interesting, that plays fine in my Windows Media Player. Maybe it is something with the export settings? Could you tell me what settings were used?
#35 By: jeff, August 8th, 2014 01:32
be sure you are using the latest version: http://dl.x-mirage.com/x-mirage-inst.exe
#36 By: Sikora, August 8th, 2014 01:47
That is the updated version I've been running, I am a new customer so I just got it this week. I am baffled at what is happening, I tried exporting that same video through the trmuslrc folder and it is out of sync. I tried every different export option as well. I don't get it. Is it an mp4 exporting codec issue?
#37 By: jeff, August 8th, 2014 02:10
Just test on my another PC, works fine
#38 By: Sikora, August 8th, 2014 02:23
I installed VLC to see if it was a codec exporting conflictand media.player.codec.pack.v4.3.2, that didn't fix it either. This is so strange, because it obviously records properly, it's something happening on the export end on my side.
#39 By: jeff, August 8th, 2014 02:32
Explorer goto C:\Program Files (x86)\X-Mirage folder, give me the screenshot of files details.
and run X-MirageConverter.exe in this folder
#40 By: Sikora, August 9th, 2014 18:56
Tried doing that and still not getting audio in sync. This is not letting me attach an image or even link to an image, remove the spaces between the address
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